syncasso
Interview with Paul Otter, bailiff and director of Syncasso.
A guest in this podcast is Paul Otter, bailiff and director of Syncasso. Syncasso is a leader in the innovative use of ICT to collect receivables. Paul has worked as a police officer in the past. Now he works as a bailiff. What makes his job interesting is that he has to act in crisis situations and try to improve the situation.
Syncasso works for housing corporations and health insurers, among others. Paul notices that if someone does not pay, contact is being made more and more quickly to give the creditor more insight into the debtor's situation. When someone does not have the money to pay the claims, Syncasso refers them to a debt counseling organization. This way the debtor can be helped immediately and Syncasso does not incur unnecessary costs.
Paul is researching together with the University of Groningen how they encourage people to call and ask for help. They did this by means of a strip on the front of an envelope. She noticed that 10% more people started calling.