In this video, Jacqueline explains how you can best communicate with the collection agency and what your legal position is. A debt collection agency is a company that collects debts on behalf of a creditor. This means that from that moment on, the contact will go through the collection agency and no longer directly with the creditor. The collection agency charges costs for these activities. You pay these costs on top of the existing debt. Most entrepreneurs sometimes have to deal with the collection agency. When you receive a letter or email, it is important to check whether this is from a real debt collection agency. Fake messages are often sent from the name of a nonexistent agency. You can check this via the website www.nvio.nl. After that it is important to check whether the claim is correct. The claim consists of the principal, the interest and the collection costs.
It is also good to provide a collection agency with insight into your financial situation. If you cannot pay a claim, you must be clear about this. A debt collection agency will often understand your situation. This way you maintain a reliable relationship with the collection agency. So you share problems with the collection agency and then you are halfway through the solution.